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Microsoft Dynamics to osTicket
migration service

Smooth , no special knowledge or programming required. A complete Microsoft Dynamics to osTicket data migration tool.

More details

Your best tool for Microsoft Dynamics to osTicket data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just pick the records you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new solution and see the miracle happening.
Record completion
Transfer your help desk records in full to ensure that no ticket is missing vital customer support details.
Automated migration

Scared that you’ll have to use special skills to move your customer service data? Worry not as we made sure that our tool user friendly as it can possibly be.

Attach the help desks, choose data, click ok, and you’re done!

Data dependency

Your customer info comes complete , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members can see your credentials or records.

You can be certain with HDM no data breaches will take place.

You control the process

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we aim to propose the most effective migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Microsoft Dynamics to osTicket

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right destinations in osTicket.

Next

When migrating your data from Microsoft Dynamics to osTicket we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Microsoft Dynamics to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Microsoft Dynamics to osTicket work

  • Prepare

    Start off by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Microsoft Dynamics to osTicket.

  • Connect Microsoft Dynamics

    Fill in the form with necessary credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to osTicket all data

    When everything's tested, choose a quiet time with the minimal load on the support staff and start migrating from Microsoft Dynamics to osTicket.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your osTicket import

Our staff would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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