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Microsoft Dynamics to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Trouble-free , no special know how or programming required. A complete Microsoft Dynamics to Freshdesk data migration software.

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The best Microsoft Dynamics to Freshdesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply choose the records you need to transfer and start the transition immediately.
Easy transition process
No specific expertise required. Just choose what data will go to the target system and see the wonders happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing vital customer support details.
Automated tool

Afraid that you’ll have to use special skills to migrate your customer service data? Worry not as we ensured that our tool accessible as possible.

Link the help desks, select data, click ok, and the migration is ready!

Data maintenance

Your customer data comes unite , you can take our word.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our team members can see your passwords or records.

You may be certain with HDM no hacker attacks will take place.

Data mapping

Choose records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might actually need.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to choose the data arrangement, when it goes, and how.

Our tech engineers considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service supplier, we strive to propose the most effective migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Microsoft Dynamics to Freshdesk

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right destinations in Freshdesk.

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When migrating your records from Microsoft Dynamics to Freshdesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Microsoft Dynamics to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Microsoft Dynamics to Freshdesk work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Microsoft Dynamics to Freshdesk.

  • Connect Microsoft Dynamics

    Complete the form with requested credentials to allow our data migration tool to fetch records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be migrated according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshdesk everything

    Once everything's tested out, choose a quiet time with the least load on the support staff and begin migrating from Microsoft Dynamics to Freshdesk.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Freshdesk import

Our team would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

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