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Microsoft Dynamics to FocalScope
migration service

Smooth , no special expertise or coding required. A complete Microsoft Dynamics to FocalScope data migration software.

More details

Your best tool for Microsoft Dynamics to FocalScope data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply decide on the records you need to move and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target platform and see the magic happening.
Record completion
Transfer your help desk data in full to ensure that no ticket has lost vital customer support information.
Easy procedure

No need to worry about scripting or continuously watch each piece of info moved.

Just link both platforms, pick what you need to take to a new database and let the tool do the remainder.

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive how you left it.

Security is priority

You data is key which is why we developed a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You control the process

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to choose the data arrangement, when it goes, and how.

Our developers considered customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Except producing great customer support services, we always strive to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from Microsoft Dynamics to FocalScope

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in FocalScope.

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Sustained relation between object and people

When migrating your data from Microsoft Dynamics to FocalScope we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Microsoft Dynamics to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Microsoft Dynamics to FocalScope work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Microsoft Dynamics

    Choose and link your Microsoft Dynamics service desk with HDM.

  • Grant the right to access your FocalScope account.

  • Outline your business needs

    Let us know what aspects of your migration you need to fine-tune

  • Get your requirements estimated

    We'll analyze your application and send you with a price range and a scope of tasks.

  • Migrate from Microsoft Dynamics to FocalScope everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your FocalScope import

Our staff would be more than happy to run a customized migration if you have particular demands.
Get a price estimation

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