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Microsoft Dynamics to Cherwell Software
migration service

Smooth , no special knowledge or programming required. A complete Microsoft Dynamics to Cherwell Software data migration software.

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Your best tool for Microsoft Dynamics to Cherwell Software data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Simply pick customer info you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target solution and observe the wonders happening.
Record completion
Migrate your help desk records in full to make certain that no ticket is missing essential customer support information.
Effortless process

You don’t have to bother about scripting or constantly control each record moved.

Just link your source and target, tick what you want to migrate and allow the tool do the rest for you.

Data dependency

Your customer info comes unite , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our staff members can access to your passwords or other information.

You can be sure that with HDM no hacker attacks will take place.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might actually need.

Guided migration

If you are new to data migrations, worry not. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we strive to offer the most effective migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Microsoft Dynamics to Cherwell Software

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right places in Cherwell Software.

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Maintained relation between object and people

When migrating your data from Microsoft Dynamics to Cherwell Software we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Microsoft Dynamics to Cherwell Software

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Microsoft Dynamics to Cherwell Software work

  • Prepare

    Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Microsoft Dynamics to Cherwell Software.

  • Complete the form with requested credentials to make it possible for our data migration tool to access information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Cherwell Software everything

    Once everything's validated, determine a quiet time with the least load on the support department and start migrating from Microsoft Dynamics to Cherwell Software.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Cherwell Software import

Our staff would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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