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Microsoft Dynamics to Cention Contact Center
migration service

Smooth , no special know how or programming required. A complete Microsoft Dynamics to Cention Contact Center data migration tool.

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Your best tool for Microsoft Dynamics to Cention Contact Center data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Just choose customer info you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just select what data will go to the new system and observe the magic happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket has lost vital customer support information.
Automated migration

Afraid that you’ll have to use advanced skills to move your customer service data? Don’t be as we made sure that our tool interface user friendly as possible.

Link the platforms, choose data, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their previous connections maintained.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is paramount

Information is everything which is why we designed a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You’re in charge

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it is possible to pick what goes where, when it starts, and in what order.

Our tech engineers took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Except providing great customer service, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Microsoft Dynamics to Cention Contact Center

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in Cention Contact Center.

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When migrating your data from Microsoft Dynamics to Cention Contact Center we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Microsoft Dynamics to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Microsoft Dynamics to Cention Contact Center work

  • Prepare

    Sign up and go to our migration software.

  • Connect Microsoft Dynamics

    Select and link your Microsoft Dynamics service desk with HDM.

  • Connect Cention Contact Center

    Give access to your Cention Contact Center account.

  • Clarify your needs

    Let us know exactly what components of your migration you want to tweak

  • Have your needs estimated

    We will analyze your application and send you with a cost and a scope of tasks.

  • Migrate from Microsoft Dynamics to Cention Contact Center all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Cention Contact Center import

Our staff would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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