mhelpdesk to ngDesk
migration service

Smooth , no special expertise or coding required. A complete mhelpdesk to ngDesk data migration tool.

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Trustworthy and Reliable
Your passwords as well as records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to get started with the migration.
Complete & Precise
We've tackled all key peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to switch from mhelpdesk to ngDesk

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in ngDesk.

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Sustained connection between object and people

When migrating your data from mhelpdesk to ngDesk we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from mhelpdesk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from mhelpdesk to ngDesk work

  • Prepare

    Register and go to our migration tool.

  • Select and connect your mhelpdesk service desk with HDM.

  • Give access to your ngDesk account.

  • Explain your needs

    Let us know exactly what parts of your migration you wish to adjust

  • Have your preferences estimated

    We will investigate your case and send you with a cost and a scope of tasks.

  • Migrate from mhelpdesk to ngDesk all data

    Transfer all your customer service information in a single push.


Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ngDesk import

Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation
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