Manage Engine to Track-It!
migration service

Extremely easy, no special knowledge or programming required. A complete Manage Engine to Track-It! data migration software.

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The best Manage Engine to Track-It! tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick the records you need to migrate and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target solution and see the miracle happening.
Data completion
Migrate your help desk data in full to make sure that no ticket is missing critical customer service information.
Simple and easy process

No need to worry about coding or constantly watch each piece of info transferred.

Just link both platforms, choose what you need to migrate and allow the system do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

Information is key which is why we created a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You’re in control

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Simple & effective

In only a couple of buttons to press you will be able to choose what goes where, when it goes, and how.

Our tech engineers took user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are always putting so much effort to increase the core experience.


Why you should use Help Desk Migration to switch from Manage Engine to Track-It!

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields, thus helping you to ensure that the data end up in the right places in Track-It!.

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Maintained connectivity between object and people

When migrating your records from Manage Engine to Track-It! we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Manage Engine to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Manage Engine to Track-It! work

  • Get ready

    Start by creating Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Manage Engine to Track-It!.

  • Fill in the form with required credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect Track-It!

    Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be migrated based upon your needs.

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Track-It! everything

    Once everything's validated, find a quiet time with the least load on the support department and start migrating from Manage Engine to Track-It!.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Track-It! import

Our team would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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