Manage Engine to ((OTRS)) Community Edition
migration service

Trouble-free , no special expertise or coding required. A complete Manage Engine to ((OTRS)) Community Edition data migration tool.

More details

The best Manage Engine to ((OTRS)) Community Edition tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply pick the records you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target solution and see the magic happening.
Data completion
Migrate your help desk records in full to make sure that no ticket is missing essential customer support details.
Automated tool

Scared that you’ll need special skills to migrate your customer service data? Worry not as we made sure that our tool user friendly as it can possibly be.

Link the help desks, pick records, click ok, and you’re done!

Data dependency

Your information comes unite , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our staff members can see your credentials or records.

You can be sure that with HDM no hacker attacks will take place.

You control the process

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of buttons to press you will be able to choose what goes where, when it goes, and in what order.

Our developers considered customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we aim to offer the most effective migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Manage Engine to ((OTRS)) Community Edition

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in ((OTRS)) Community Edition.

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Maintained relation between object and people

When migrating your records from Manage Engine to ((OTRS)) Community Edition we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Manage Engine to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Manage Engine to ((OTRS)) Community Edition work

  • Get ready

    Start off by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Manage Engine to ((OTRS)) Community Edition.

  • Connect Manage Engine

    Fill out the form with required credentials to make it possible for our data migration tool to access records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition all data

    Once everything's validated, find a quiet time with the minimal load on the support team and start migrating from Manage Engine to ((OTRS)) Community Edition.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your ((OTRS)) Community Edition import

Our team would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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