Manage Engine to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Smooth, no special expertise or coding required. A complete Manage Engine to Freshservice data migration instrument.

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Your best tool for Manage Engine to Freshservice data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just pick customer info you need to transfer and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new solution and observe the wonders happening.
Record completion
Transfer your help desk records in full to make sure that no ticket has lost vital customer service details.
Effortless procedure

No need to worry about scripting or continuously watch each piece of info moved.

Just link both platforms, pick what you need to migrate and let the system deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive how you left it.

Data safety is paramount

You data is everything which is why we designed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

You control the process

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In just a few clicks you will be able to pick the data arrangement, when it goes, and how.

Our software took customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Good service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Manage Engine to Freshservice

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus letting you be sure that the records end up in the right destinations in Freshservice.

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Sustained relation between object and people

When migrating your data from Manage Engine to Freshservice we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Manage Engine to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Manage Engine to Freshservice work

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Manage Engine to Freshservice.

  • Connect Manage Engine

    Complete the form with requested credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be moved based upon your needs.

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshservice all data

    Once everything's tested, find a quiet time with the least load on the support team and begin migrating from Manage Engine to Freshservice.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Freshservice import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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