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Manage Engine to eGain Suite
migration service

Trouble-free , no special skill set or programming required. A complete Manage Engine to eGain Suite data migration instrument.

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The best Manage Engine to eGain Suite tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply decide on customer info you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the target platform and observe the magic happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket has lost vital customer support information.
Automated tool

Worried that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we ensured that our tool interface user friendly as it can possibly be.

Connect the help desks, pick records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their initial connections maintained.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Security is priority

Information is everything which is why we designed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Data mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it will be possible to pick the data arrangement, when it starts, and in what order.

Our software considered customer experience as a priority and ensured that you will be able to use the system to its fullest.

Great service first

Apart from producing great customer service, we always want to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Manage Engine to eGain Suite

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right places in eGain Suite.

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Retained connectivity between object and people

When migrating your records from Manage Engine to eGain Suite we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Manage Engine to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Manage Engine to eGain Suite work

  • Get ready

    Sign-up and go to our migration software.

  • Connect Manage Engine

    Choose and link your Manage Engine service desk with HDM.

  • Give access to your eGain Suite account.

  • Describe your requirements

    Let us know exactly what aspects of your migration you would like to adjust

  • Have your needs estimated

    We will research your application and send you with a total price and a scope of tasks.

  • Migrate from Manage Engine to eGain Suite all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
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Let an expert perform your eGain Suite import

Our team would be more than happy to perform a personalized migration if you have particular demands.
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