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Magento HelpDesk Ultimate to Vivocha
migration service

Extremely easy , no special know how or coding required. A complete Magento HelpDesk Ultimate to Vivocha data migration tool.

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The best Magento HelpDesk Ultimate to Vivocha tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose what data you need to move and set off with the transition right away.
Easy transition process
No specific expertise needed. Just select what data will go to the new system and enjoy the magic happening.
Data structure maintenance
Transfer your help desk info in full to make sure that no ticket is missing vital customer support details.
Effortless process

You don’t have to bother about coding or constantly control each piece of info moved.

Just link both platforms, pick what you want to take to a new database and allow the tool do the remainder.

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive how you left it.

Security is paramount

You data is everything which is why we developed a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You control the process

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Except providing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Magento HelpDesk Ultimate to Vivocha

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right destinations in Vivocha.

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Sustained association between object and people

When migrating your records from Magento HelpDesk Ultimate to Vivocha we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento HelpDesk Ultimate to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Magento HelpDesk Ultimate to Vivocha work

  • Get ready

    Sign-up and go to our migration service.

  • Pick and link your Magento HelpDesk Ultimate support desk with HDM.

  • Connect Vivocha

    Give access to your Vivocha account.

  • Express your requirements

    Let us know exactly what aspects of your migration you want to fine-tune

  • Have your requirements estimated

    We shall research your case and get back to you with a price and a scope of tasks.

  • Migrate from Magento HelpDesk Ultimate to Vivocha everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Vivocha import

Our team would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

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