Magento Help Desk Ultimate to UserEcho
migration service

Trouble-free , no special knowledge or coding required. A complete Magento Help Desk Ultimate to UserEcho data migration software.

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The best Magento Help Desk Ultimate to UserEcho tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Just decide on customer info you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new platform and observe the wonders happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing essential customer support information.
Simple and easy procedure

You don’t have to bother about scripting or constantly control each record transferred.

Just attach your source and target, pick what you want to migrate and allow the Migration Wizard do the rest for you.

Data dependency

Your information comes complete , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our staff members can access to your credentials or other information.

You can rest assured that with HDM no data breaches are possible.

Record mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we strive to offer the most effective migration tool. Yet, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Magento Help Desk Ultimate to UserEcho

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in UserEcho.

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Maintained association between object and people

When migrating your records from Magento Help Desk Ultimate to UserEcho we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento Help Desk Ultimate to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Magento Help Desk Ultimate to UserEcho work

  • Get ready

    Sign up and go to our migration tool.

  • Select and link your Magento Help Desk Ultimate service desk with HDM.

  • Connect UserEcho

    Give access to your UserEcho account.

  • Detail your needs

    Let us know exactly what components of your migration you want to tweak

  • Get your requirements estimated

    We'll research your case and get back to you with a total price and a scope of work.

  • Migrate from Magento Help Desk Ultimate to UserEcho all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your UserEcho import

Our team would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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