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Magento HelpDesk Ultimate to Twilio Flex
migration service

Trouble-free , no special know how or coding required. A complete Magento HelpDesk Ultimate to Twilio Flex data migration instrument.

More details

The best Magento HelpDesk Ultimate to Twilio Flex tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply pick the records you need to transfer and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just pick what data will go to the target solution and see the wonders happening.
Data structure maintenance
Migrate your help desk info in full to make certain that no ticket has lost critical customer support details.
Automated tool

Worried that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Link the help desks, choose data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their previous connections maintained.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Security is paramount

You data is everything which is why we designed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

Data mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Except providing great customer support services, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from Magento HelpDesk Ultimate to Twilio Flex

Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in Twilio Flex.

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Maintained association between object and people

When migrating your records from Magento HelpDesk Ultimate to Twilio Flex we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Magento HelpDesk Ultimate to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Magento HelpDesk Ultimate to Twilio Flex work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Magento HelpDesk Ultimate

    Choose and link your Magento HelpDesk Ultimate support desk with HDM.

  • Connect Twilio Flex

    Give access to your Twilio Flex account.

  • Describe your needs

    Let us know exactly what aspects of your migration you wish to fine-tune

  • Have your needs estimated

    We will investigate your application and get back to you with a total price and a scope of work.

  • Migrate from Magento HelpDesk Ultimate to Twilio Flex everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Twilio Flex import

Our team would be more than happy to perform a personalized migration if you have special requirements.
Get a price estimation

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