Magento Help Desk Ultimate to ThinkOwl
migration service

Smooth , no special expertise or programming required. A complete Magento Help Desk Ultimate to ThinkOwl data migration instrument.

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Your best tool for Magento Help Desk Ultimate to ThinkOwl data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just choose customer info you need to migrate and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new system and observe the miracle happening.
Record completion
Migrate your help desk data in full to make certain that no ticket has lost vital customer service information.
Effortless procedure

You don’t have to bother about coding or constantly control each piece of info moved.

Just link both platforms, tick what you want to take to a new database and allow the tool do the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive how you left it.

Data safety is priority

Information is key which is why we developed a method that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You control the process

Manage your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of producing great customer service, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are always putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from Magento Help Desk Ultimate to ThinkOwl

Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right places in ThinkOwl.

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Maintained relation between object and people

When migrating your data from Magento Help Desk Ultimate to ThinkOwl we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento Help Desk Ultimate to ThinkOwl

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento Help Desk Ultimate to ThinkOwl work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Magento Help Desk Ultimate

    Pick and connect your Magento Help Desk Ultimate service desk with HDM.

  • Grant access to your ThinkOwl account.

  • Describe your requirements

    Let us understand precisely what components of your migration you need to tweak

  • Get your requirements estimated

    We will research your case and get back to you with a price and a scope of tasks.

  • Migrate from Magento Help Desk Ultimate to ThinkOwl everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ThinkOwl import

Our staff would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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