Magento Help Desk Ultimate to Textline
migration service

Trouble-free , no special expertise or coding required. A complete Magento Help Desk Ultimate to Textline data migration software.

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The best Magento Help Desk Ultimate to Textline tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Simply decide on the records you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target platform and see the magic happening.
Data completion
Migrate your help desk records in full to make certain that no ticket has lost critical customer service information.
Effortless process

No need to worry about coding or continuously control each piece of info moved.

Just link both platforms, pick what you want to take to a new database and let the system deal with the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is priority

Information is key which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You control the process

Manage your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from producing great customer service, we always aim to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to switch from Magento Help Desk Ultimate to Textline

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right places in Textline.

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Maintained relation between object and people

When migrating your records from Magento Help Desk Ultimate to Textline we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Magento Help Desk Ultimate to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Magento Help Desk Ultimate to Textline work

  • Get ready

    Register and go to our migration service.

  • Connect Magento Help Desk Ultimate

    Choose and connect your Magento Help Desk Ultimate service desk with HDM.

  • Connect Textline

    Give access to your Textline account.

  • Detail your needs

    Let us know exactly what elements of your migration you need to adjust

  • Get your requirements estimated

    We will investigate your application and get back to you with a cost and a scope of tasks.

  • Migrate from Magento Help Desk Ultimate to Textline everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Textline import

Our team would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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