Magento Help Desk Ultimate to SolarWinds Service Desk
migration service

Extremely easy, no special know how or coding required. A complete Magento Help Desk Ultimate to SolarWinds Service Desk data migration software.

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The best Magento Help Desk Ultimate to SolarWinds Service Desk tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just decide on the records you need to transfer and start the transition immediately.
Effortless transition process
No special expertise needed. Just choose what data will go to the new platform and see the wonders happening.
Data structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing critical customer service details.
Automated tool

Scared that you’ll need special skills to move your info? Worry not as we made sure that our tool simple to use as possible.

Attach the platforms, pick data, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, all you records will keep their prior data structure untouched.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you left it.

Security is paramount

You data is key which is why we created a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You’re in control

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and insightful on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Magento Help Desk Ultimate to SolarWinds Service Desk

Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields, thus letting you ensure that the records end up in the right destinations in SolarWinds Service Desk.

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Maintained connectivity between object and people

When migrating your records from Magento Help Desk Ultimate to SolarWinds Service Desk we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento Help Desk Ultimate to SolarWinds Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Magento Help Desk Ultimate to SolarWinds Service Desk work

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your SolarWinds Service Desk import

Our team would be more than happy to perform a custom migration in case you have special demands.
Get a price estimation

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