Magento HelpDesk Ultimate to Sentiment
migration service

Trouble-free , no special expertise or coding required. A complete Magento HelpDesk Ultimate to Sentiment data migration tool.

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Secure and Reliable
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've considered all key peculiarities of different helpdesks to let you accurately and efficiently migrate massive volumes of information

Why you should use Help Desk Migration to switch from Magento HelpDesk Ultimate to Sentiment

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right destinations in Sentiment.

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When migrating your records from Magento HelpDesk Ultimate to Sentiment we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Magento HelpDesk Ultimate to Sentiment

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Magento HelpDesk Ultimate to Sentiment work

  • Get ready

    Register and go to our migration tool.

  • Opt and connect your Magento HelpDesk Ultimate support desk with HDM.

  • Give access to your Sentiment account.

  • Describe your needs

    Let us know exactly what elements of your migration you want to adjust

  • Get your requirements estimated

    We will research your case and send you with a total price and a scope of tasks.

  • Migrate from Magento HelpDesk Ultimate to Sentiment everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Sentiment import

Our team would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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An Introduction to Cloud to Cloud Migration

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Every time someone mentions the words “cloud data migration” we just can’t help but think about a company that is currently moving all their stuff to a new place. Usually, companies move all their stuff from internal servers to the web solution and vice versa. Yet, what happens when you need to do a cloud …

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

June 21, 2018

Data migration isn’t a piece of cake. Many businesses think of the help desk migration like about a dangerous journey, full of risks, long waits, and time and money loss. Moving their help desk from one system to another, they prefer to start over from scratch and leave their data behind. Contrary to this belief, …

How Much Time Does Data Migration Take?

How Much Time Does Data Migration Take?

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It’s a fact: sooner or later successful businesses grow and it means drastic changes in the workload organization. It’s connected with the growth of their customer base and the number of customer records. As a result, companies have to move the backlog of data to more effective help desk platform in order to provide better …

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