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Magento HelpDesk Ultimate to Puzzel
migration service

Extremely easy , no special expertise or programming required. A complete Magento HelpDesk Ultimate to Puzzel data migration tool.

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The best Magento HelpDesk Ultimate to Puzzel tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply pick what data you need to transfer and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target solution and enjoy the wonders happening.
Data completion
Migrate your help desk data in full to make sure that no ticket has lost vital customer support information.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Link the platforms, pick records, click ok, and you’re done!

Data dependency

Your customer data migrates unite , you can take our word.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members can access to your credentials or records.

You can rest assured that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to select what goes where, when it goes, and in what order.

Our software considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service supplier, we aim to propose the most effective migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Magento HelpDesk Ultimate to Puzzel

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right places in Puzzel.

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When migrating your records from Magento HelpDesk Ultimate to Puzzel we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Magento HelpDesk Ultimate to Puzzel

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Magento HelpDesk Ultimate to Puzzel work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Magento HelpDesk Ultimate

    Opt and link your Magento HelpDesk Ultimate service desk with HDM.

  • Connect Puzzel

    Grant access to your Puzzel account.

  • Describe your needs

    Let us know what parts of your migration you need to adjust

  • Have your requirements estimated

    We shall investigate your case and send you with a the overall cost and a scope of work.

  • Migrate from Magento HelpDesk Ultimate to Puzzel all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Puzzel import

Our team would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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