Magento Help Desk Ultimate to Paldesk
migration service

Smooth , no special skill set or coding required. A complete Magento Help Desk Ultimate to Paldesk data migration tool.

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Your best tool for Magento Help Desk Ultimate to Paldesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Just decide on the records you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the new platform and see the miracle happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket is missing essential customer support information.
Automated migration

Afraid that you’ll need special skills to move your customer service data? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Link the platforms, pick records, click ok, and you’re done!

Intact connections

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we developed a tool that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to choose what goes where, when it goes, and in what order.

Our developers took user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer service, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Magento Help Desk Ultimate to Paldesk

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right places in Paldesk.

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Maintained association between object and people

When migrating your data from Magento Help Desk Ultimate to Paldesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento Help Desk Ultimate to Paldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento Help Desk Ultimate to Paldesk work

  • Prepare

    Sign up and go to our migration service.

  • Select and link your Magento Help Desk Ultimate service desk with HDM.

  • Connect Paldesk

    Grant access to your Paldesk account.

  • Outline your needs

    Let us understand precisely what aspects of your migration you would like to adjust

  • Get your requirements estimated

    We shall research your application and send you with a price range and a scope of work.

  • Migrate from Magento Help Desk Ultimate to Paldesk everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Paldesk import

Our staff would be more than happy to perform a personalized migration in case you have specific demands.
Get a price estimation

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