Magento HelpDesk Ultimate to ((OTRS)) Community Edition
migration service

Smooth , no special know how or programming required. A complete Magento HelpDesk Ultimate to ((OTRS)) Community Edition data migration software.

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Trustworthy and Reliable
Your passwords as well as data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & Accurate
We've tackled all key peculiarities of various helpdesks to let you accurately and efficiently migrate large loads of information

Reasons to use Help Desk Migration to migrate data from Magento HelpDesk Ultimate to ((OTRS)) Community Edition

Castle gates

Strong safety of your information

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right destinations in ((OTRS)) Community Edition.

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Sustained connectivity between object and people

When migrating your data from Magento HelpDesk Ultimate to ((OTRS)) Community Edition we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento HelpDesk Ultimate to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento HelpDesk Ultimate to ((OTRS)) Community Edition work

  • Prepare

    Register and go to our migration wizard.

  • Select and link your Magento HelpDesk Ultimate support desk with HDM.

  • Connect ((OTRS)) Community Edition

    Grant access to your ((OTRS)) Community Edition account.

  • Outline your requirements

    Let us know exactly what parts of your migration you want to tweak

  • Get your needs estimated

    We shall analyze your case and send you with a total price and a scope of tasks.

  • Migrate from Magento HelpDesk Ultimate to ((OTRS)) Community Edition everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your ((OTRS)) Community Edition import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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