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Magento HelpDesk Ultimate to OneDesk
migration service

Effortless , no special know how or programming required. A complete Magento HelpDesk Ultimate to OneDesk data migration software.

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Your best tool for Magento HelpDesk Ultimate to OneDesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just choose what data you need to move and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the new system and enjoy the magic happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we ensured that our tool accessible as possible.

Connect the help desks, pick data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their prior connections untouched.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will arrive how you expected.

Security is paramount

You data is everything which is why we created a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Useful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer support services, we always want to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Magento HelpDesk Ultimate to OneDesk

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in OneDesk.

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Maintained relation between object and people

When migrating your data from Magento HelpDesk Ultimate to OneDesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento HelpDesk Ultimate to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento HelpDesk Ultimate to OneDesk work

  • Prepare

    Sign up and go to our migration software.

  • Pick and connect your Magento HelpDesk Ultimate support desk with HDM.

  • Grant the right to access your OneDesk account.

  • Detail your requirements

    Let us know what parts of your migration you wish to modify

  • Have your preferences estimated

    We will research your application and send you with a price range and a scope of tasks.

  • Migrate from Magento HelpDesk Ultimate to OneDesk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your OneDesk import

Our staff would be more than happy to perform a personalized migration in case you have particular needs.
Get a price estimation

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