Magento HelpDesk Ultimate to office24by
migration service

Smooth , no special expertise or coding required. A complete Magento HelpDesk Ultimate to office24by data migration software.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've tackled all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive amounts of information

Reasons to use Help Desk Migration to switch from Magento HelpDesk Ultimate to office24by

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in office24by.

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Retained connectivity between object and people

When migrating your data from Magento HelpDesk Ultimate to office24by we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Magento HelpDesk Ultimate to office24by

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento HelpDesk Ultimate to office24by work

  • Prepare

    Sign up and go to our migration tool.

  • Opt and connect your Magento HelpDesk Ultimate support desk with HDM.

  • Grant the right to access your office24by account.

  • Clarify your requirements

    Let us know what elements of your migration you need to adjust

  • Have your requirements estimated

    We shall research your case and send you with a cost and a scope of work.

  • Migrate from Magento HelpDesk Ultimate to office24by everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your office24by import

Our staff would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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How to Get Started with Your Help Desk Migration Project Plan

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5 Types of Help Desk Software and Their Use

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