Magento Help Desk Ultimate to Live Agent
migration serviceHelp Desk Migration partner of Live Agent

Trouble-free, no special skill set or coding required. A complete Magento Help Desk Ultimate to Live Agent data migration tool.

More details

The best Magento Help Desk Ultimate to Live Agent tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose the records you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the new system and see the miracle happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing vital customer support details.
Automated tool

Scared that you’ll need special skills to move your customer service data? Worry not as we ensured that our tool user friendly as possible.

Connect the help desks, choose data, click ok, and you’re done!

Data maintenance

Your information comes complete, you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind thick walls. Not even all our team members can see your passwords or records.

You can rest assured that with HDM no hacker attacks will take place.

Data mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service provider, we aim to propose the most effective migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Magento Help Desk Ultimate to Live Agent

Castle gates

Strong security of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields, thus letting you make sure that the records end up being in the right destinations in Live Agent.

Next

Maintained connection between object and people

When migrating your records from Magento Help Desk Ultimate to Live Agent we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Magento Help Desk Ultimate to Live Agent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Magento Help Desk Ultimate to Live Agent work

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Live Agent import

Our team would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

Outsource Data Migration or Not? — That Is the Question

We’ve been doing data migrations since 2016. Typically, companies tend to look for ways to outsource their data migration needs to someone who is more…

5 Types of Help Desk Software and Their Use

The number of available and emerging help desks is huge. It may take a while to choose optimal software. However, if you have a clear…

What is and Why You Should Do Data Mapping

If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will…

Book a Call
cancel
%s
— %s