Magento Help Desk Ultimate to KronoDesk
migration service

Effortless , no special expertise or programming required. A complete Magento Help Desk Ultimate to KronoDesk data migration instrument.

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Your best tool for Magento Help Desk Ultimate to KronoDesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply choose the records you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the target system and see the magic happening.
Record completion
Migrate your help desk info in full to ensure that no ticket has lost essential customer support information.
Easy process

No need to worry about scripting or continuously watch each piece of info transferred.

Just attach your source and target, tick what you need to take to a new database and allow the Migration Wizard deal with the rest for you.

Data dependency

Your customer info migrates unite , you can take our word.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our staff members can access to your credentials or other information.

You can be certain with HDM no hacker attacks will take place.

You control the process

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In only a few buttons to press it is possible to choose what goes where, when it starts, and in what order.

Our tech engineers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a migration service supplier, we work to offer the most effective migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Magento Help Desk Ultimate to KronoDesk

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right places in KronoDesk.

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Maintained association between object and people

When migrating your data from Magento Help Desk Ultimate to KronoDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Magento Help Desk Ultimate to KronoDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento Help Desk Ultimate to KronoDesk work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect Magento Help Desk Ultimate

    Choose and link your Magento Help Desk Ultimate service desk with HDM.

  • Connect KronoDesk

    Give access to your KronoDesk account.

  • Explain your requirements

    Let us know exactly what components of your migration you wish to adjust

  • Have your needs estimated

    We will research your application and send you with a total price and a scope of work.

  • Migrate from Magento Help Desk Ultimate to KronoDesk all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your KronoDesk import

Our staff would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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