Magento Help Desk Ultimate to Groove
migration serviceHelp Desk Migration partner of Groove

Effortless, no special expertise or programming required. A complete Magento Help Desk Ultimate to Groove data migration tool.

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Your best tool for Magento Help Desk Ultimate to Groove data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on customer info you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new platform and observe the miracle happening.
Record completion
Transfer your help desk records in full to make certain that no ticket has lost critical customer support details.
Effortless process

No need to worry about scripting or constantly control each record moved.

Just attach both platforms, choose what you need to take to a new database and allow the system do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we created a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Record mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Simple & effective

In only a few clicks it will be possible to pick what goes where, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Good service first

Outside of producing great customer service, we always aim to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to enhance the general experience.


Reasons to use Help Desk Migration to switch from Magento Help Desk Ultimate to Groove

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields, thus helping you to make sure that the records end up being in the right destinations in Groove.

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Sustained connectivity between object and people

When migrating your data from Magento Help Desk Ultimate to Groove we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento Help Desk Ultimate to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento Help Desk Ultimate to Groove work

  • Prepare

    Start off by preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Magento Help Desk Ultimate to Groove.

  • Connect Magento Help Desk Ultimate

    Fill in the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect Groove

    Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences.

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove everything

    Once everything's tested, determine a quiet time with the least load on the support team and start migrating from Magento Help Desk Ultimate to Groove.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Groove import

Our staff would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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