Magento HelpDesk Ultimate to Freshdesk
migration service Help Desk Migration partner of Freshdesk

Effortless , no special expertise or coding required. A complete Magento HelpDesk Ultimate to Freshdesk data migration software.

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Trustworthy and Safe
Your passwords as well as records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to get started with the migration.
Complete & Precise
We've taken into account all major peculiarities of different helpdesks to let you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to switch from Magento HelpDesk Ultimate to Freshdesk

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in Freshdesk.

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Sustained association between object and people

When migrating your data from Magento HelpDesk Ultimate to Freshdesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Magento HelpDesk Ultimate to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from Magento HelpDesk Ultimate to Freshdesk work

  • Prepare

    Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Magento HelpDesk Ultimate to Freshdesk.

  • Connect Magento HelpDesk Ultimate

    Complete the form with required credentials to allow our data migration tool to fetch records from your current help desk.

  • Connect Freshdesk

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshdesk all data

    When everything's tested out, find a quiet time with the minimal load on the support team and start migrating from Magento HelpDesk Ultimate to Freshdesk.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Freshdesk import

Our staff would be more than happy to run a personalized migration in case you have particular needs.
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