Magento Help Desk Ultimate to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Effortless, no special expertise or coding required. A complete Magento Help Desk Ultimate to Freshdesk data migration software.

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Your best tool for Magento Help Desk Ultimate to Freshdesk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just choose customer info you need to transfer and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new system and observe the wonders happening.
Record completion
Transfer your help desk data in full to make certain that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool simple to use as it can possibly be.

Link the platforms, select data, click ok, and you’re done!

Data dependency

Your information comes completeand we mean it.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our team members have see your credentials or records.

You may be certain with HDM no data breaches are possible.

You’re in charge

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of clicks it is possible to pick what goes where, when it goes, and how.

Our tech engineers took user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we strive to propose the best possible migration tool. Yet, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Magento Help Desk Ultimate to Freshdesk

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus letting you ensure that the records end up in the right destinations in Freshdesk.

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Sustained association between object and people

When migrating your data from Magento Help Desk Ultimate to Freshdesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento Help Desk Ultimate to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento Help Desk Ultimate to Freshdesk work

  • Prepare

    Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Magento Help Desk Ultimate to Freshdesk.

  • Connect Magento Help Desk Ultimate

    Complete the form with required credentials to allow our data migration tool to fetch records from your current help desk.

  • Connect Freshdesk

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs.

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshdesk all data

    When everything's tested out, find a quiet time with the minimal load on the support team and start migrating from Magento Help Desk Ultimate to Freshdesk.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Freshdesk import

Our staff would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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