Magento Help Desk Ultimate to FocalScope
migration service

Smooth , no special expertise or coding required. A complete Magento Help Desk Ultimate to FocalScope data migration tool.

More details

Your best tool for Magento Help Desk Ultimate to FocalScope data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on what data you need to migrate and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target platform and enjoy the miracle happening.
Record completion
Transfer your help desk data in full to make sure that no ticket is missing critical customer service details.
Easy procedure

No need to worry about scripting or constantly watch each piece of info moved.

Just attach your source and target, choose what you need to take to a new database and allow the tool deal with the rest for you.

Data dependency

Your information comes unite and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our employees have see your passwords or other information.

You can be certain with HDM no hacker attacks will take place.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it will be possible to select the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we aim to deliver the best possible migration tool. However, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Magento Help Desk Ultimate to FocalScope

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in FocalScope.

Next

Sustained association between object and people

When migrating your data from Magento Help Desk Ultimate to FocalScope we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Magento Help Desk Ultimate to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento Help Desk Ultimate to FocalScope work

  • Prepare

    Sign up and go to our migration tool.

  • Opt and connect your Magento Help Desk Ultimate support desk with HDM.

  • Give access to your FocalScope account.

  • Explain your business needs

    Let us understand precisely what components of your migration you want to adjust

  • Get your preferences estimated

    We'll investigate your case and send you with a price and a scope of tasks.

  • Migrate from Magento Help Desk Ultimate to FocalScope all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your FocalScope import

Our staff would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

Blog Articles You Might Find Useful

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…

Helpdesk with Chat: Easy Way to Better Customer Service

What sets your business apart from other companies who offer the same thing? The answer is quite simple: outstanding, timely customer service. Getting a response…

5 Types of Help Desk Software and Their Use

The number of available and emerging help desks is huge. It may take a while to choose optimal software. However, if you have a clear…

Book a Call
cancel
%s
— %s