Magento HelpDesk Ultimate to Eptica Entreprise Suite
migration service

Trouble-free , no special expertise or programming required. A complete Magento HelpDesk Ultimate to Eptica Entreprise Suite data migration tool.

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The best Magento HelpDesk Ultimate to Eptica Entreprise Suite tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Just decide on what data you need to move and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new platform and enjoy the magic happening.
Data completion
Move your help desk info in full to make certain that no ticket has lost vital customer service information.
Effortless process

No need to worry about scripting or continuously control each piece of info moved.

Just attach your source and target, pick what you need to take to a new database and allow the tool deal with the remainder.

Data dependency

Your customer data migrates complete and we mean it.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members have access to your passwords or other information.

You can be sure that with HDM no data breaches are possible.

You’re in control

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In only a few clicks it will be possible to select the data arrangement, when it starts, and in what order.

Our developers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we aim to propose the best possible migration tool. However, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Magento HelpDesk Ultimate to Eptica Entreprise Suite

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in Eptica Entreprise Suite.

Next

When migrating your records from Magento HelpDesk Ultimate to Eptica Entreprise Suite we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento HelpDesk Ultimate to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Magento HelpDesk Ultimate to Eptica Entreprise Suite work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect Magento HelpDesk Ultimate

    Select and connect your Magento HelpDesk Ultimate service desk with HDM.

  • Give access to your Eptica Entreprise Suite account.

  • Outline your business needs

    Let us know what elements of your migration you would like to adjust

  • Get your preferences estimated

    We shall research your application and get back to you with a price range and a scope of tasks.

  • Migrate from Magento HelpDesk Ultimate to Eptica Entreprise Suite all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Eptica Entreprise Suite import

Our team would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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