Magento HelpDesk Ultimate to elevio
migration service

Effortless , no special expertise or coding required. A complete Magento HelpDesk Ultimate to elevio data migration tool.

More details

Your best tool for Magento HelpDesk Ultimate to elevio data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply choose the records you need to move and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target system and see the magic happening.
Record completion
Move your help desk info in full to make certain that no ticket is missing critical customer support information.
Easy process

No need to worry about coding or constantly control each piece of info transferred.

Just link both platforms, tick what you want to migrate and let the tool deal with the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive where you left it.

Security is paramount

You data is everything which is why we created a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You’re in charge

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Apart from providing great customer support services, we always strive to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from Magento HelpDesk Ultimate to elevio

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right places in elevio.

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Retained connection between object and people

When migrating your data from Magento HelpDesk Ultimate to elevio we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Magento HelpDesk Ultimate to elevio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento HelpDesk Ultimate to elevio work

  • Prepare

    Sign-up and go to our migration tool.

  • Opt and link your Magento HelpDesk Ultimate service desk with HDM.

  • Give the right to access your elevio account.

  • Describe your requirements

    Let us know exactly what parts of your migration you wish to fine-tune

  • Have your preferences estimated

    We'll investigate your case and get back to you with a price and a scope of work.

  • Migrate from Magento HelpDesk Ultimate to elevio everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your elevio import

Our staff would be more than happy to run a personalized migration in case you have special needs.
Get a price estimation

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