Magento Help Desk Ultimate to eDesk
migration service

Effortless, no special know how or coding required. A complete Magento Help Desk Ultimate to eDesk data migration software.

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Your best tool for Magento Help Desk Ultimate to eDesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Simply choose what data you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the target system and enjoy the miracle happening.
Record structure maintenance
Transfer your help desk data in full to make sure that no ticket has lost critical customer support information.
Effortless process

You don’t have to bother about scripting or constantly control each piece of info moved.

Just attach both platforms, tick what you need to migrate and let the system deal with the rest for you.

Intact data links

Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive how you expected.

Data safety is priority

Information is everything which is why we developed a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You control the process

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to select what goes where, when it starts, and how.

Our software took customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Good service first

Apart from producing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to migrate data from Magento Help Desk Ultimate to eDesk

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus letting you ensure that the data end up being in the right places in eDesk.

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Sustained relation between object and people

When migrating your data from Magento Help Desk Ultimate to eDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Magento Help Desk Ultimate to eDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento Help Desk Ultimate to eDesk work

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your eDesk import

Our staff would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

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