Magento HelpDesk Ultimate to DiamanteDesk
migration service

Trouble-free , no special know how or programming required. A complete Magento HelpDesk Ultimate to DiamanteDesk data migration tool.

More details

The best Magento HelpDesk Ultimate to DiamanteDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose the records you need to move and start the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the new system and see the magic happening.
Data structure maintenance
Move your help desk records in full to make certain that no ticket is missing vital customer support information.
Effortless procedure

No need to worry about scripting or constantly watch each record transferred.

Just link both platforms, choose what you want to take to a new database and allow the Migration Wizard deal with the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their initial data structure intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

You data is key which is why we developed a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from Magento HelpDesk Ultimate to DiamanteDesk

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right places in DiamanteDesk.

Next

Retained connection between object and people

When migrating your records from Magento HelpDesk Ultimate to DiamanteDesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Magento HelpDesk Ultimate to DiamanteDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Magento HelpDesk Ultimate to DiamanteDesk work

  • Get ready

    Register and go to our migration wizard.

  • Pick and link your Magento HelpDesk Ultimate service desk with HDM.

  • Connect DiamanteDesk

    Grant access to your DiamanteDesk account.

  • Express your requirements

    Let us know what aspects of your migration you wish to modify

  • Get your requirements estimated

    We shall analyze your case and send you with a price range and a scope of work.

  • Migrate from Magento HelpDesk Ultimate to DiamanteDesk everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your DiamanteDesk import

Our team would be more than happy to perform a personalized migration in case you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

Rock Your Customer Service with Zendesk as Desk Alternative

O tempora! O mores! These words of Cicero are easily lying on the ever changing and ever growing requirements of customers to the service and…

Post Migration Checklist – Here’s What You Should Do

So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…

Book a Call
cancel
%s
— %s