Magento Help Desk Ultimate to DataKnowl
migration service

Smooth , no special skill set or coding required. A complete Magento Help Desk Ultimate to DataKnowl data migration tool.

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Your best tool for Magento Help Desk Ultimate to DataKnowl data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Just choose the records you need to move and set off with the transition right away.
Easy transition process
No specific expertise needed. Just select what data will go to the new system and see the magic happening.
Record structure maintenance
Transfer your help desk info in full to make sure that no ticket is missing essential customer service details.
Easy process

You don’t have to bother about coding or constantly control each piece of info transferred.

Just attach both platforms, pick what you want to take to a new database and allow the tool deal with the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive where you expected.

Data safety is priority

Information is key which is why we created a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You control the process

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and insightful on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer service, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Magento Help Desk Ultimate to DataKnowl

Castle gates

Strong safety of your records

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in DataKnowl.

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Sustained connectivity between object and people

When migrating your data from Magento Help Desk Ultimate to DataKnowl we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento Help Desk Ultimate to DataKnowl

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento Help Desk Ultimate to DataKnowl work

  • Prepare

    Sign-up and go to our migration tool.

  • Pick and connect your Magento Help Desk Ultimate support desk with HDM.

  • Connect DataKnowl

    Give the right to access your DataKnowl account.

  • Describe your business needs

    Let us know what elements of your migration you need to tweak

  • Get your preferences estimated

    We shall research your case and get back to you with a price and a scope of work.

  • Migrate from Magento Help Desk Ultimate to DataKnowl all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your DataKnowl import

Our staff would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation

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