Magento HelpDesk Ultimate to Casengo
migration service

Smooth , no special expertise or coding required. A complete Magento HelpDesk Ultimate to Casengo data migration software.

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Your best tool for Magento HelpDesk Ultimate to Casengo data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just decide on the records you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new platform and see the wonders happening.
Record completion
Move your help desk data in full to ensure that no ticket is missing essential customer service details.
Easy procedure

You don’t have to bother about scripting or continuously watch each record moved.

Just attach both platforms, choose what you want to take to a new database and let the tool do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is paramount

You data is everything which is why we developed a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Record mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from Magento HelpDesk Ultimate to Casengo

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in Casengo.

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Retained relation between object and people

When migrating your data from Magento HelpDesk Ultimate to Casengo we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Magento HelpDesk Ultimate to Casengo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Magento HelpDesk Ultimate to Casengo work

  • Prepare

    Sign up and go to our migration service.

  • Pick and connect your Magento HelpDesk Ultimate support desk with HDM.

  • Connect Casengo

    Give the right to access your Casengo account.

  • Describe your business needs

    Let us know exactly what elements of your migration you want to modify

  • Have your requirements estimated

    We will investigate your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Magento HelpDesk Ultimate to Casengo all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Casengo import

Our staff would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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