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LiveZilla to SolarWinds Service Desk (Samanage)
migration service

Extremely easy , no special expertise or coding required. A complete LiveZilla to SolarWinds Service Desk (Samanage) data migration software.

More details

The best LiveZilla to SolarWinds Service Desk (Samanage) tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Simply decide on the records you need to transfer and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target platform and see the wonders happening.
Data completion
Migrate your help desk data in full to make sure that no ticket is missing critical customer service details.
Automated tool

Afraid that you’ll need special skills to migrate your info? Worry not as we made sure that our tool interface simple to use as it can possibly be.

Attach the platforms, select records, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, your entire database will keep their prior connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Security is priority

Information is everything which is why we designed a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

Record mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of producing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from LiveZilla to SolarWinds Service Desk (Samanage)

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in SolarWinds Service Desk (Samanage).

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Maintained connection between object and people

When migrating your records from LiveZilla to SolarWinds Service Desk (Samanage) we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from LiveZilla to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from LiveZilla to SolarWinds Service Desk (Samanage) work

  • Get ready

    Start by creating Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from LiveZilla to SolarWinds Service Desk (Samanage).

  • Connect LiveZilla

    Complete the form with requested credentials to permit our data migration tool to retrieve information from your current help desk.

  • Connect SolarWinds Service Desk (Samanage)

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    When everything's tested out, find a quiet time with the least load on the support team and begin migrating from LiveZilla to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your SolarWinds Service Desk (Samanage) import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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