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LiveZilla to Alcea HelpDesk
migration service

Effortless , no special knowledge or coding required. A complete LiveZilla to Alcea HelpDesk data migration software.

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Your best tool for LiveZilla to Alcea HelpDesk data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just pick the records you need to transfer and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new solution and see the wonders happening.
Record completion
Move your help desk data in full to make sure that no ticket is missing critical customer service details.
Automated migration

Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool user friendly as possible.

Connect the platforms, pick data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is paramount

You data is everything which is why we designed a method that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Record mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Simple & effective

In just a couple of clicks you will be able to choose what goes where, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Good service first

Apart from providing great customer support services, we always strive to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from LiveZilla to Alcea HelpDesk

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in Alcea HelpDesk.

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Retained relation between object and people

When migrating your data from LiveZilla to Alcea HelpDesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from LiveZilla to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from LiveZilla to Alcea HelpDesk work

  • Prepare

    Sign up and go to our migration service.

  • Select and connect your LiveZilla support desk with HDM.

  • Connect Alcea HelpDesk

    Grant access to your Alcea HelpDesk account.

  • Clarify your requirements

    Let us know what elements of your migration you want to modify

  • Have your needs estimated

    We will investigate your application and get back to you with a total price and a scope of tasks.

  • Migrate from LiveZilla to Alcea HelpDesk all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Alcea HelpDesk import

Our staff would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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