LiveChat to Salesforce Service Cloud
migration service

Smooth , no special expertise or coding required. A complete LiveChat to Salesforce Service Cloud data migration tool.

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Your best tool for LiveChat to Salesforce Service Cloud data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just choose the records you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new system and see the magic happening.
Record completion
Migrate your help desk data in full to ensure that no ticket has lost essential customer service information.
Automated migration

Afraid that you’ll need advanced skills to move your info? Don’t be as we made sure that our tool interface user friendly as possible.

Attach the platforms, select records, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, your entire database will keep their initial connections untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you expected.

Security is priority

Information is everything which is why we created a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In just a few clicks it is possible to choose what goes where, when it starts, and in what order.

Our developers considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Good service first

Outside of producing great customer service, we always strive to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from LiveChat to Salesforce Service Cloud

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Salesforce Service Cloud.

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Maintained association between object and people

When migrating your data from LiveChat to Salesforce Service Cloud we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from LiveChat to Salesforce Service Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from LiveChat to Salesforce Service Cloud work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from LiveChat to Salesforce Service Cloud.

  • Fill out the form with required credentials to allow our data migration tool to access information from your current help desk.

  • Connect Salesforce Service Cloud

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Salesforce Service Cloud everything

    Once everything's validated, find a quiet time with the minimal load on the support department and start migrating from LiveChat to Salesforce Service Cloud.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Salesforce Service Cloud import

Our staff would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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