LiveChat to osTicket
migration service

Smooth , no special expertise or programming required. A complete LiveChat to osTicket data migration tool.

More details

Your best tool for LiveChat to osTicket data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just choose customer info you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new system and observe the magic happening.
Record completion
Transfer your help desk info in full to make sure that no ticket has lost critical customer service details.
Simple and easy process

You don’t have to bother about scripting or continuously control each record moved.

Just attach your source and target, pick what you want to take to a new database and allow the system do the remainder.

Data dependency

Your customer info migrates complete and we mean it.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees have see your passwords or other information.

You can be certain with HDM no hacker attacks are possible.

Record mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick just about everything you might actually need.

Guided migration

If you are new to data migrations, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we aim to deliver the best possible migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from LiveChat to osTicket

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in osTicket.

Next

Sustained relation between object and people

When migrating your data from LiveChat to osTicket we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from LiveChat to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from LiveChat to osTicket work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from LiveChat to osTicket.

  • Connect LiveChat

    Fill out the form with required credentials to permit our data migration tool to fetch information from your current help desk.

  • Connect osTicket

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to osTicket everything

    When everything's tested out, find a quiet time with the least load on the support staff and begin migrating from LiveChat to osTicket.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your osTicket import

Our staff would be more than happy to run a custom migration if you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

Top Benefits of Cloud Migration in 2019

Today, many organizations, both for- and non-profit move all their data to the cloud as it not only accelerates their operations but provides a number…

3 Strategies to Follow When Switching Help Desks

The needs of the customer support team change along with the growth of the product line and customer base. Eventually, this leads to the decision…

Is Open Source Help Desk Right for Your Business?

One of the most common questions that business owners ask themselves when choosing between a free and a paid version of the software is: "Why…

Book a Call
cancel
%s
— %s