LiveChat to Freshservice
migration service
Effortless , no special knowledge or programming required. A complete LiveChat to Freshservice data migration software.
LiveChat to Freshservice
Your best tool for LiveChat to Freshservice data migration
No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.Save on resources
Skip complex data audit and code development processes. Simply decide on what data you need to transfer and start the transition right away.Simple migration
No tech knowledge or skill required. Just choose what data will go to the target platform and enjoy the wonders happening.Record completion
Move your help desk data in full to ensure that no ticket has lost vital customer support details.Automated migration
Afraid that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool accessible as it can possibly be.
Link the platforms, pick records, click ok, and the migration is ready!
Preserved connections
Starting from the ticket requester to every comment author, your entire database will keep their initial connections maintained.
You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you expected.
Data safety is priority
You data is everything which is why we designed a method that will keep your data safe and sound.
Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.
You’re in charge
Manage your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.
Guided migration
If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you move your information accurately.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Customer service first
Apart from producing great customer support services, we always aim to improve our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.
Reasons to use Help Desk Migration to switch from LiveChat to Freshservice
Strong privacy of your data
The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right destinations in Freshservice.Next
Retained link between object and people
When migrating your data from LiveChat to Freshservice we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from LiveChat to Freshservice
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from LiveChat to Freshservice work
-
Prepare
Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from LiveChat to Freshservice.
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Connect LiveChat
Complete the form with required credentials to permit our data migration tool to retrieve records from your current help desk.
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Connect Freshservice
Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.
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Choose objects
Select the information you want to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences
-
Migrate limited amount of data
Test out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to Freshservice everything
Once everything's tested, determine a quiet time with the minimal load on the support department and start migrating from LiveChat to Freshservice.
Your data is in good hands
We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a professional run your Freshservice import
Our staff would be more than happy to run a customized migration if you have particular demands.
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