LiveAgent to USU Smart Link
migration service

Trouble-free , no special know how or programming required. A complete LiveAgent to USU Smart Link data migration instrument.

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Secure and Safe
Your passwords along with data are safe with us and will be used for import solely.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to begin the the migration.
Full & Accurate
We've considered all major peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of data

Strong security of your data

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right places in USU Smart Link.

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Maintained connection between object and people

When migrating your records from LiveAgent to USU Smart Link we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


  • Get ready

    Sign up and go to our migration software.

  • Pick and link your LiveAgent service desk with HDM.

  • Grant the right to access your USU Smart Link account.

  • Express your business needs

    Let us understand precisely what elements of your migration you want to modify

  • Have your preferences estimated

    We'll investigate your application and get back to you with a price and a scope of work.

  • Migrate all your customer support information in a single push.


Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration
Our team would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation
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