Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

LiveAgent to TOPdesk
migration service

Smooth , no special skill set or coding required. A complete LiveAgent to TOPdesk data migration tool.

More details

Your best tool for LiveAgent to TOPdesk data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick the records you need to transfer and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the target solution and see the wonders happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing essential customer support details.
Effortless process

You don’t have to bother about scripting or constantly watch each piece of info moved.

Just attach your source and target, tick what you need to take to a new database and let the system do the remainder.

Data maintenance

Your information comes unite , you can take our word.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind impenetrable walls. Not even all our staff members can see your passwords or other information.

You may be sure that with HDM no data breaches are possible.

You’re in charge

Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to choose the data arrangement, when it starts, and how.

Our developers took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we aim to offer the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from LiveAgent to TOPdesk

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in TOPdesk.

Next

Maintained association between object and people

When migrating your data from LiveAgent to TOPdesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from LiveAgent to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from LiveAgent to TOPdesk work

  • Prepare

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from LiveAgent to TOPdesk.

  • Connect LiveAgent

    Complete the form with required credentials to make it possible for our data migration tool to access information from your current help desk.

  • Connect TOPdesk

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to TOPdesk everything

    When everything's validated, find a quiet time with the minimal load on the support team and begin migrating from LiveAgent to TOPdesk.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your TOPdesk import

Our staff would be more than happy to perform a custom migration in case you have specific requirements.
Get a price estimation

Blog Articles You Might Find Useful

The Enterprise Data Migration Checklist to Switch Help Desks

Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control…

Is Migrating Historical Data Worth the Splurge?

So, the choice is made. You’re getting ready to say goodbye to the old helpdesk, or maybe you’ve already purchased the licenses and have agents…

A List of 10 Best Apps for Zendesk to Make Your Life Easier in 2020

The key to success in a customer-driven market is to create and maintain great relationships with customers. Zendesk can help you to do it at…

Book a Call
cancel
%s
— %s