LiveAgent to Snappy
migration service

Trouble-free , no special knowledge or programming required. A complete LiveAgent to Snappy data migration instrument.

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Trustworthy and Reputable
Your passwords along with records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've considered all significant peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of information

Why you should use Help Desk Migration to switch from LiveAgent to Snappy

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in Snappy.

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Sustained connectivity between object and people

When migrating your records from LiveAgent to Snappy we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from LiveAgent to Snappy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from LiveAgent to Snappy work

  • Get ready

    Sign-up and go to our migration software.

  • Select and connect your LiveAgent support desk with HDM.

  • Give access to your Snappy account.

  • Express your needs

    Let us understand precisely what components of your migration you would like to fine-tune

  • Get your requirements estimated

    We will investigate your case and send you with a price range and a scope of work.

  • Migrate from LiveAgent to Snappy everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Snappy import

Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

Is Migrating Historical Data Worth the Splurge?

Is Migrating Historical Data Worth the Splurge?

July 5, 2018

So, the choice is made. You’re getting ready to say goodbye to the old helpdesk, or maybe you’ve already purchased the licenses and have agents working in the new helpdesk. But what do you do with all the customers that still have their issues open? And those who recently or not so recently contacted your …

Help Desk Migration Checklist: Essential Steps You Should Take

Help Desk Migration Checklist: Essential Steps You Should Take

April 5, 2018

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical specs on both sides, thus there’s always room for bugs or mistakes. However, with a little bit of preparation, you can mitigate some risks and make the transition much smoother. …

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

June 21, 2018

Data migration isn’t a piece of cake. Many businesses think of the help desk migration like about a dangerous journey, full of risks, long waits, and time and money loss. Moving their help desk from one system to another, they prefer to start over from scratch and leave their data behind. Contrary to this belief, …

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