LiveAgent to SmarterTrack
migration service
Effortless , no special skill set or programming required. A complete LiveAgent to SmarterTrack data migration software.
LiveAgent to SmarterTrack
Your best tool for LiveAgent to SmarterTrack data migration
No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.Save on resources
Avoid complex data audit and code development processes. Just decide on what data you need to move and set off with the transition immediately.Easy transition process
No specific expertise required. Just choose what data will go to the new platform and enjoy the magic happening.Record structure maintenance
Transfer your help desk records in full to make sure that no ticket is missing essential customer support details.Automated migration
Scared that you’ll have to use special skills to move your customer service data? Worry not as we made sure that our tool interface simple to use as it can possibly be.
Connect the platforms, pick data, click ok, and you’re done!
Data maintenance
Your customer info comes complete , you can take our word.
Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.
Robust protection
Your customer data is behind impenetrable walls. Not even all our staff members can see your credentials or other information.
You may be certain with HDM no data breaches are possible.
Data mapping
Select records that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.
Step-by-step instructions
If you are new to data migrations, don’t worry. Useful and simplified on-screen prompts will help you set up an accurate data import.
You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer priority
As a data import service supplier, we strive to offer the most effective migration tool. However, our priority is customer support quality.
Proven by our many five-star reviews on G2, we want you to have the best possible experience.
Reasons to use Help Desk Migration to migrate data from LiveAgent to SmarterTrack
Strong safety of your information
The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right destinations in SmarterTrack.Next
Sustained connection between object and people
When migrating your data from LiveAgent to SmarterTrack we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from LiveAgent to SmarterTrack
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from LiveAgent to SmarterTrack work
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Prepare
Start off by creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from LiveAgent to SmarterTrack.
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Connect LiveAgent
Fill out the form with necessary credentials to allow our data migration tool to fetch data from your current help desk.
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Connect SmarterTrack
Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.
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Select objects
Select the data you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs
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Migrate small amount of data
Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to SmarterTrack all data
Once everything's tested, determine a quiet time with the least load on the support staff and start migrating from LiveAgent to SmarterTrack.
Your data is in good hands
We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a professional perform your SmarterTrack import
Our staff would be more than happy to perform a custom migration in case you have specific demands.
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