LiveAgent to SolarWinds Service Desk (Samanage)
migration service
Trouble-free , no special expertise or programming required. A complete LiveAgent to SolarWinds Service Desk (Samanage) data migration software.
LiveAgent to SolarWinds Service Desk (Samanage)
The best LiveAgent to SolarWinds Service Desk (Samanage) tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Skip complex data audit and code development processes. Simply choose what data you need to move and start the transition when comfortable.Easy migration
No specific knowledge or skill required. Just choose what data will go to the target system and enjoy the magic happening.Data completion
Transfer your help desk data in full to make certain that no ticket is missing vital customer support information.Automated tool
Afraid that you’ll have to use special skills to migrate your customer service data? Don’t be as we made sure that our tool user friendly as it can possibly be.
Link the platforms, pick data, click ok, and the migration is ready!
Data dependency
Your customer data comes unite , you can take our word.
Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.
Data protected
Your customer data is behind thick walls. Not even all our team members can access to your credentials or records.
You can be certain with HDM no hacker attacks are possible.
You’re in control
Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.
Step-by-step instructions
If this is your first migration, worry not. Helpful and simplified on-screen instructions will help you set up an accurate data import.
You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.
Customer service as priority
As a migration service supplier, we strive to propose the most effective migration tool. However, our priority is customer service.
As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.
Why you should use Help Desk Migration to switch from LiveAgent to SolarWinds Service Desk (Samanage)
Strong safety of your data
The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right places in SolarWinds Service Desk (Samanage).Next
Sustained link between object and people
When migrating your records from LiveAgent to SolarWinds Service Desk (Samanage) we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from LiveAgent to SolarWinds Service Desk (Samanage)
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from LiveAgent to SolarWinds Service Desk (Samanage) work
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Get ready
Start by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from LiveAgent to SolarWinds Service Desk (Samanage).
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Link LiveAgent
Fill out the form with required credentials to make it possible for our data migration tool to fetch records from your current help desk.
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Connect SolarWinds Service Desk (Samanage)
Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.
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Select objects
Choose the records you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs
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Migrate small amount of data
Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to SolarWinds Service Desk (Samanage) everything
Once everything's tested out, find a quiet time with the least load on the support staff and begin migrating from LiveAgent to SolarWinds Service Desk (Samanage).
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert run your SolarWinds Service Desk (Samanage) import
Our team would be more than happy to run a personalized migration in case you have particular needs.
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