Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

LiveAgent to ((OTRS)) Community Edition
migration service

Effortless , no special know how or coding required. A complete LiveAgent to ((OTRS)) Community Edition data migration software.

More details

Your best tool for LiveAgent to ((OTRS)) Community Edition data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Just pick the records you need to move and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just choose what data will go to the new solution and see the magic happening.
Record structure maintenance
Migrate your help desk records in full to make certain that no ticket has lost vital customer support details.
Simple and easy process

No need to worry about scripting or constantly watch each piece of info moved.

Just link your source and target, tick what you want to take to a new database and let the Migration Wizard do the rest for you.

Data maintenance

Your information migrates complete , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members can see your credentials or records.

You may be certain with HDM no data breaches will take place.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service provider, we strive to propose the most effective migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from LiveAgent to ((OTRS)) Community Edition

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right destinations in ((OTRS)) Community Edition.

Next

When migrating your data from LiveAgent to ((OTRS)) Community Edition we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from LiveAgent to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from LiveAgent to ((OTRS)) Community Edition work

  • Prepare

    Start off by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from LiveAgent to ((OTRS)) Community Edition.

  • Connect LiveAgent

    Fill out the form with requested credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    Once everything's tested, choose a quiet time with the minimal load on the support team and begin migrating from LiveAgent to ((OTRS)) Community Edition.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your ((OTRS)) Community Edition import

Our staff would be more than happy to perform a personalized migration if you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

Top Benefits of Cloud Migration in 2019

Today, many organizations, both for- and non-profit move all their data to the cloud as it not only accelerates their operations but provides a number…

3 Strategies to Follow When Switching Help Desks

The needs of the customer support team change along with the growth of the product line and customer base. Eventually, this leads to the decision…

Top 5 Help Desk Features We Love. And You Should Too

No matter what industry you work in, you are bound to hear stuff such as, automation, tickets, knowledge base. All these seemingly insignificant things form…

Book a Call
cancel
%s
— %s