LiveAgent to ((OTRS)) Community Edition
migration service
Effortless , no special know how or coding required. A complete LiveAgent to ((OTRS)) Community Edition data migration software.
LiveAgent to ((OTRS)) Community Edition
Your best tool for LiveAgent to ((OTRS)) Community Edition data migration
No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.Save on resources
Avoid the platform analysis and code development processes. Just pick the records you need to move and start the transition when comfortable.Effortless transition process
No special expertise needed. Just choose what data will go to the new solution and see the magic happening.Record structure maintenance
Migrate your help desk records in full to make certain that no ticket has lost vital customer support details.Simple and easy process
No need to worry about scripting or constantly watch each piece of info moved.
Just link your source and target, tick what you want to take to a new database and let the Migration Wizard do the rest for you.
Data maintenance
Your information migrates complete , you can take our word.
Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.
Robust protection
Your information is safe and sound with us. Not even all our team members can see your credentials or records.
You may be certain with HDM no data breaches will take place.
You control the process
Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.
Guided migration
If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen instructions will help you set up an accurate data import.
You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.
Customer priority
As a data import service provider, we strive to propose the most effective migration tool. Nevertheless, our priority is customer service.
Proven by our many five-star user reviews on G2, we want you to have the best possible experience.
Reasons to use Help Desk Migration to migrate data from LiveAgent to ((OTRS)) Community Edition
Strong security of your information
The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right destinations in ((OTRS)) Community Edition.Next
Maintained link between object and people
When migrating your data from LiveAgent to ((OTRS)) Community Edition we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from LiveAgent to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from LiveAgent to ((OTRS)) Community Edition work
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Prepare
Start off by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from LiveAgent to ((OTRS)) Community Edition.
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Connect LiveAgent
Fill out the form with requested credentials to make it possible for our data migration tool to fetch information from your current help desk.
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Link ((OTRS)) Community Edition
Do the same action to connect our service with the new help desk and thus make it possible to import the information.
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Choose objects
Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs
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Migrate small amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to ((OTRS)) Community Edition everything
Once everything's tested, choose a quiet time with the minimal load on the support team and begin migrating from LiveAgent to ((OTRS)) Community Edition.
Your data is in good hands
We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional perform your ((OTRS)) Community Edition import
Our staff would be more than happy to perform a personalized migration if you have particular requirements.
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