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LiveAgent to osTicket
migration service

Trouble-free , no special expertise or programming required. A complete LiveAgent to osTicket data migration software.

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The best LiveAgent to osTicket tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just choose what data you need to migrate and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new system and enjoy the miracle happening.
Data completion
Migrate your help desk records in full to make certain that no ticket is missing essential customer support details.
Simple and easy procedure

You don’t have to bother about scripting or continuously watch each record moved.

Just attach both platforms, choose what you want to take to a new database and allow the system do the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

You data is key which is why we created a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Record mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of producing great customer support services, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from LiveAgent to osTicket

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right destinations in osTicket.

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Maintained connectivity between object and people

When migrating your records from LiveAgent to osTicket we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from LiveAgent to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from LiveAgent to osTicket work

  • Get ready

    Start off by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from LiveAgent to osTicket.

  • Connect LiveAgent

    Fill in the form with requested credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Connect osTicket

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to osTicket everything

    Once everything's validated, choose a quiet time with the least load on the support team and begin migrating from LiveAgent to osTicket.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your osTicket import

Our team would be more than happy to run a personalized migration in case you have specific needs.
Get a price estimation

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