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LiveAgent to HelpDesk
migration serviceHelp Desk Migration partner of HelpDesk

Extremely easy , no special skill set or coding required. A complete LiveAgent to HelpDesk data migration software.

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The best LiveAgent to HelpDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just decide on customer info you need to move and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the new platform and observe the magic happening.
Data structure maintenance
Move your help desk records in full to make certain that no ticket is missing essential customer service details.
Automated tool

Scared that you’ll need special skills to move your info? Worry not as we ensured that our tool simple to use as possible.

Connect the help desks, pick records, click ok, and you’re done!

Data maintenance

Your information comes complete and we mean it.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind thick walls. Not even all our staff members have see your passwords or records.

You may rest assured that with HDM no hacker attacks will take place.

Data mapping

Pick records that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we strive to offer the best possible migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from LiveAgent to HelpDesk

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right destinations in HelpDesk.

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When migrating your records from LiveAgent to HelpDesk we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from LiveAgent to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from LiveAgent to HelpDesk work

  • Get ready

    Start off by preparing Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from LiveAgent to HelpDesk.

  • Connect LiveAgent

    Fill out the form with requested credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be moved in line with your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpDesk all data

    Once everything's tested, choose a quiet time with the least load on the support staff and begin migrating from LiveAgent to HelpDesk.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your HelpDesk import

Our team would be more than happy to perform a personalized migration in case you have specific demands.
Get a price estimation

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