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LiveAgent to Deskpro
migration service

Trouble-free , no special expertise or programming required. A complete LiveAgent to Deskpro data migration instrument.

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The best LiveAgent to Deskpro tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply pick customer info you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target solution and observe the magic happening.
Data completion
Transfer your help desk records in full to make certain that no ticket is missing vital customer service information.
Automated tool

Scared that you’ll have to use special skills to migrate your info? Don’t be as we made sure that our tool interface is as easy to use as possible.

Link the help desks, select records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we created a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Record mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer service, we always aim to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from LiveAgent to Deskpro

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right places in Deskpro.

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Sustained relation between object and people

When migrating your records from LiveAgent to Deskpro we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from LiveAgent to Deskpro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from LiveAgent to Deskpro work

  • Get ready

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from LiveAgent to Deskpro.

  • Fill out the form with required credentials to permit our data migration tool to retrieve records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Deskpro all data

    When everything's tested out, choose a quiet time with the minimal load on the support staff and start migrating from LiveAgent to Deskpro.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Deskpro import

Our team would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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