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LiveAgent to Database
migration service

Extremely easy , no special know how or coding required. A complete LiveAgent to Database data migration instrument.

More details

The best LiveAgent to Database tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just pick what data you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise needed. Just pick what data will go to the new solution and enjoy the wonders happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost essential customer support details.
Effortless procedure

No need to worry about scripting or continuously control each record transferred.

Just attach your source and target, tick what you want to take to a new database and let the system do the rest for you.

Data maintenance

Your information migrates complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members can see your passwords or other information.

You may be certain with HDM no data breaches will take place.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service provider, we work to offer the most effective migration tool. However, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from LiveAgent to Database

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in Database.

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Retained connection between object and people

When migrating your records from LiveAgent to Database we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from LiveAgent to Database

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from LiveAgent to Database work

  • Get ready

    Start with creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from LiveAgent to Database.

  • Connect LiveAgent

    Complete the form with requested credentials to permit our data migration tool to fetch records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be moved according to your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Database everything

    Once everything's tested, determine a quiet time with the least load on the support team and start migrating from LiveAgent to Database.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Database import

Our team would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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