Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

LiveAgent to CMDBuild
migration service

Effortless , no special knowledge or coding required. A complete LiveAgent to CMDBuild data migration software.

More details

Your best tool for LiveAgent to CMDBuild data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just decide on what data you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new platform and enjoy the miracle happening.
Record completion
Transfer your help desk data in full to ensure that no ticket is missing essential customer service information.
Automated migration

Afraid that you’ll need special skills to move your info? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Connect the help desks, pick records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their initial connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is priority

You data is everything which is why we designed a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You control the process

Manage your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of clicks it will be possible to select what goes where, when it goes, and in what order.

Our software took customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Good service first

Apart from producing great customer support services, we always want to improve our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from LiveAgent to CMDBuild

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in CMDBuild.

Next

Sustained connection between object and people

When migrating your data from LiveAgent to CMDBuild we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from LiveAgent to CMDBuild

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from LiveAgent to CMDBuild work

  • Prepare

    Sign up and go to our migration tool.

  • Select and connect your LiveAgent service desk with HDM.

  • Connect CMDBuild

    Grant access to your CMDBuild account.

  • Describe your requirements

    Let us know what elements of your migration you would like to fine-tune

  • Have your needs estimated

    We will research your case and send you with a price and a scope of work.

  • Migrate from LiveAgent to CMDBuild everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your CMDBuild import

Our staff would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

How To Pick The Right Data Migration Tool

With so many data migration tools being released every year, picking one has become a task in itself. You have freeware options, paid solutions, custom-tailored…

How Much Time Does Data Migration Take?

It’s a fact: sooner or later successful businesses grow and it means drastic changes in the workload organization. It’s connected with the growth of their…

10 Data Migration Mistakes You Should Totally Avoid

We’ve done hundreds of migrations over the past couple of years and we know what issues many people tend to repeat. Hence why we decided…

Book a Call
cancel
%s
— %s