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LiveAgent to Casengo
migration service

Effortless , no special skill set or programming required. A complete LiveAgent to Casengo data migration instrument.

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Your best tool for LiveAgent to Casengo data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick what data you need to migrate and set off with the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the target solution and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost critical customer support details.
Effortless process

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just attach both platforms, pick what you need to migrate and let the system deal with the rest for you.

From sender information to phone number connection, all you records will keep their prior data structure maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you expected.

Security is paramount

You data is key which is why we designed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You control the process

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press you will be able to select what goes where, when it starts, and how.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except providing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from LiveAgent to Casengo

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right destinations in Casengo.

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Maintained association between object and people

When migrating your data from LiveAgent to Casengo we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from LiveAgent to Casengo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from LiveAgent to Casengo work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect LiveAgent

    Choose and link your LiveAgent support desk with HDM.

  • Connect Casengo

    Give the right to access your Casengo account.

  • Explain your needs

    Let us understand precisely what aspects of your migration you want to fine-tune

  • Get your needs estimated

    We will investigate your application and send you with a price range and a scope of work.

  • Migrate from LiveAgent to Casengo all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Casengo import

Our staff would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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